Our deliveries are made by Royal Mail for small packages and Parcel Force for larger items.
Your order will be despatched as soon as possible. Most orders are shipped within 2 - 5 working days. Occasionally however if, for example, we are awaiting new stock of an item you have ordered, there may be a delay in despatching your order. Please therefore allow up to 10 working days for delivery.
All deliveries will require a signature so please ensure there is someone available to sign for your order. If no-one is present at the delivery address the parcel will be taken back to your local Royal Mail or Parcel Force distribution centre, and a calling card left. The card will tell you where your parcel is being stored and provide a contact number for you to call to arrange for re-delivery or collection.
PLEASE NOTE: If an order is returned to us by the courier as undelivered because of either a customer's refusal to accept the delivery, or the customer not responding to cards left by the courier requesting contact to arrange re-delivery, the charges made to us by the courier will be the responsibility of the customer. At present the charge to us for any order returned as undelivered is £5.50. The extra postage charge for re-delivery of such orders will also be the responsibillity of the customer.
If you have any queries regarding our delivery policy please e-mail us using the contact form provided
here or call during business hours on 01388 607231. Calls are charged at the national rate.