Our deliveries are made by Royal Mail for small packages and DHL or Parcel Force for larger items.
Your order will be despatched as soon as possible. Most orders are shipped within 2 - 5 working days. Occasionally however if, for example, we are awaiting new stock of an item you have ordered, there may be a delay in despatching your order. Please therefore allow up to 10 working days for delivery.
Most deliveries will require a signature so please ensure there is someone available to sign for your order. If no-one is present at the delivery address the parcel will be taken back to your local Royal Mail, DHL or Parcel Force distribution centre, and a calling card left. The card will tell you where your parcel is being stored and provide a contact number for you to call to arrange for re-delivery or collection.
PLEASE NOTE: If an order is returned to us by the courier as undelivered because of either a customer's refusal to accept the delivery, or the customer not responding to cards left by the courier requesting contact to arrange re-delivery, the charges made to us by the courier will be the responsibility of the customer. At present the charge to us for any order returned as undelivered is £5.50. The extra postage charge for re-delivery of such orders will also be the responsibillity of the customer.
If you have any queries regarding our delivery policy please e-mail us using the contact form provided
here or call during business hours on 01388 607231. Calls are charged at the national rate.
